How it works
RISA conducts a site inspection and issues a structured report designed to support Section 75 refund claims.
When would it be used?
When a glazing installation has been purchased on credit and the original supplier is no longer trading or has failed to fulfil their obligations.
How much does it cost?
Pricing is based on inspection scope—quotes are available on request.
How Long Does It Take?
Reports are typically issued within 5–10 working days following inspection.
What Is Section 75?
Section 75 is a UK consumer protection law which means your credit provider has the same responsibility as the company you’ve bought something from should anything go wrong with the purchase.
That’s Nice Of Them!
Not really. It’s actually a legal requirement of your lender so that a consumer is never in a position of having to pay off debt on a product they didn’t receive or the final product wasn’t as it should have been. This applies to all purchases made with a credit card or via a loan. As an example, an extension to a house, a washing machine, a laptop or anything between £100 and £30,000. If it’s bought with credit, the lender is as responsible as the supplier.
What Is a Section 75 Report?
Section 75 of the Consumer Credit Act protects UK consumers when a purchase made on credit—typically via credit card or loan—goes wrong. If a supplier becomes insolvent or fails to deliver, the credit provider is equally liable. RISA’s Section 75 Report is a pre-formatted, expert inspection report used to support such claims, giving your credit provider the technical evidence they need.
What We Provide
RISA carry out assessments of Section 75 claims when it come to the replacement of windows and doors in a domestic setting.
- RISA’s independence ensures that any Section 75 assessments undertaken are carried out impartially and without any conflict of interest.
- RISA do not profit in any way from any subsequent remedial work required on the installation being inspected.
- RISA’s report will contain nonpartisan facts and our recommendations for any actions to be taken.
What Is Included In A RISA Section 75 Assessment?
RISA Assess
- The specifics of the complaint
- The compliance with Building Regulations
- The quality of the installation
- The nature of the dispute over specification or contracts – did the customer get what they ordered?
Who Can It Help?
Homeowners
Secure compensation through your credit provider when a supplier has gone bust or failed to deliver as promised.
Credit Providers
Receive objective, detailed evidence to evaluate Section 75 claims with confidence.
Legal or Financial Advisors:
Support clients in making structured, well-documented claims with trusted, third-party insight.
Section 75 Report
Typically requested by credit providers or banks to further a Section 75 claim.
Inspection usually takes 1-2 hours.
Full inspection with a preformatted written report provided as a PDF.
Available for installations of windows, doors, conservatories, or roof lights
Report covers:
- Building regulation compliance
- Suitability of product
- Quality of installation
- Any damage present
- Marks in glass
- Functionality of the installation
Provides recommendations for remedial works if necessary.
Can provide a range of costs for possible remedial works upon request.
Not for use in litigation.
Section 75 Frequently Asked Questions
If you’ve had your windows and doors replaced in your home and you bought them using either a credit card or a loan then you could be covered by Section 75. Should anything go wrong with your installation and your installer cannot settle the dispute your credit provider can be held responsible.
RISA can provide an independent written report as to what has gone wrong with your installation that is acceptable to your credit provider and provide clarity on the process and where the fault lies.
What reports does RISA produce for homeowners on Windows & Doors?
Section 75 covers any amount between £100 and £30,000. So if your window and door installation fall between these amounts and they were bought using credit then our assessors will be able to assist you in providing the required evidence.
How much does a Section 75 report cost?
The cost of a report starts from £499 + VAT depending on the size of your property.
How can I make a request to get a section 75 report written by RISA?
You can complete the enquiry form here on the RISA website. From there, a member of our team will be in touch to discuss your requirements.
How far in advance do I need to book in the assessment on my window/door installation?
We will typically be able to come and visit your home in 7-10 working days from an enquiry being placed with us.
How soon after RISA's visit can I expect to receive my report?
You can typically expect your Section 75 report in 3-5 working days after RISA has visited your home.
What should I do after I have received my RISA report?
Once you have received your report we recommend reading it fully to understand our findings and recommendations. Should RISA have found defects with the installation then you will need to submit the report to your credit provider and liaise with them directly as to the next steps.