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How it works

The Defect Report is a concise inspection carried out either on-site or remotely by one of RISA’s qualified inspectors.

When would it be used?

The Defect Report is used when there are concerns about a window or door installation, but legal action is not being considered. It’s ideal for checking compliance, identifying defects, or supporting discussions between installers and customers before warranty periods expire.

How much does it cost?

Costs vary based on complexity, starting from £299 including VAT.

How Long Does It Take?

Inspection typically takes 30-40 minutes and reports are typically delivered within 10–15 working days of inspection.

Dispute resolution, quickly, efficiently

What is a Defect Report?

The Defect Report is a concise inspection carried out either on-site or remotely by one of RISA’s qualified inspectors. It provides a reliable snapshot of the installation’s condition and compliance status, including:

  • Building Regulation Compliance – Is the installation compliant with current standards?
  • Suitability of Product – Are the windows or doors appropriate for the property and environment?
  • Quality of Installation – Has the installation been carried out to an acceptable standard?
  • Damage Identification – Are there any visible signs of damage?
  • Glass Assessment – Are there marks, scratches, or imperfections present?
  • Functional Checks – Do all components operate as intended?

alternate dispute resolution

Key Features

  • Inspection Duration: Typically 30–40 minutes on site
  • Scope: Windows and doors only
  • Format: Electronically created report with clear, colour-coded findings
  • Presentation: Easy-to-read format highlighting key issues and levels of concern

who for is it for?

Who Can It Help?

Homeowners

Homeowners seeking peace of mind post-installation
Installers

Installers wishing to verify the quality of their work

 

This report supports informed decisions but is not designed for legal or contractual disputes.

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From £299 inc vat

Defect Report

Entry level inspection

Window/door installations only

Electronically created, colour coded report that covers

  • Building regulation compliance
  • Suitability of product
  • Quality of installation
  • Any damage present
  • Marks in glass
  • Functionality

Not for use in litigation.

Click here to see other reports and services suitable for litigation.

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